Contact us
The National Financial Access Programme customer support team is available to handle your questions and requests with clarity, professionalism and care. Whether you are considering the service, have recently signed up or already use the platform, we will assess your message and help identify the next step.
Contact options
Our support team provides practical assistance with account queries and with using National Financial Access Programme. Help is available from Monday to Friday during Irish business hours, and requests are reviewed according to priority. Common topics include:
- Creating and verifying an account, as well as updating your profile and risk settings
- Practical help with the platform or app, including troubleshooting displayed errors
- Guidance about deposits, withdrawals, expected processing times and available payment methods
- Additional information about platform tools, strategies, AI-assisted features and trading functions
- Suggestions, feedback and ideas that may help us enhance the service
- Support for any other request, from general questions to specific needs
Contact information
We want using National Financial Access Programme to feel clear, reliable and properly supported. Our approach to enquiries is based on straightforward communication, transparency and useful guidance. You can reach us via the form, email or telephone where that option is provided. Safeguarding your information and delivering a helpful response are central to our service.
Email:
Address: 2 Grand Canal Square, Dublin 2, Ireland
Send an enquiry
Complete the secure form below with all relevant information so we can review your request efficiently. On business days, responses are usually provided within 24 hours, although some may be quicker. For urgent technical support, live chat operates Monday to Friday, 9am to 6pm.